After receiving my handset on 29 Sep, 2010 and using it merely for 10 days, the display of the device went off. On Saturday, 09 Oct, 2010 I went to the Sony Ericsson Service Center located in Andheri (W), Mumbai. They made me wait for half an hour and finally said that their net wasn't working, so they would not take the handset. I went back again on Monday, 11 Oct, 2010. The person in-charge said that I would get my handset by evening. Work Order No. SE310MTA10766. In the evening when I called, he said it will take more time and I would definitely get it back by maximum next week. So I waited and called them again today, 18 Oct, 2010 and asked about my status. The service center said that my handset has gone to Chennai and I would get it back in another 10 days. This is just ridiculous. A multi national company like Sony Ericsson is providing such poor service to its customers.
I had purchased my phone on 06 June, 2010. You guys took my handset first time on 01 Sep, 2010. I had used it roughly for 3 months. Kindly depreciate the value of the phone and refund my money. I had purchased the phone for Rs 7,613. PFA a copy of the bill, to verify the same. I really do not want the instrument back, just keep it with yourself and keep on servicing it.
