I deeply regret the moment I decided to buy a Sony Ericsson handset. This is by far the worst service I have ever received.
I have a SE handset - C510, I faced the problem of "inactive sim" and gave it at the Mumbai Service Center on 01 Sep, 2010. Work Order No. SE310MTA10086. I received the phone on 04 Sep, 2010 and got an approval from your engineer saying the handset is OK. By 05 Sep, 2010 morning, I started facing the same problem of "inactive sim". I had to travel to Gurgaon the same evening so couldn't give my handset back to the Mumbai Service Center. I gave my handset for repair to the Gurgaon Service Center on 08 Sep, 2010. Work Order No. SE310MTH11075. I was told I would get my handset back in 10 days. Its almost close to 20 days and still no news. When I called the Gurgaon Service Center, I was told that it is not their duty to follow up and told me to call the call center. After calling the call center and logging a complaint, Complaint No. 88458880, I am told that it would take 6-7 working days. All in all, you have had my phone for over a month. In this time, I have got no call from either the customer desk or the service center telling me the status of my handset, leave aside a spare handset. So in these 30 days, Sony Ericsson expects me to have a spare handset or what? This is the worst service I have ever received. You really don't care for your customers. I will never ever use another SE handset nor recommend it to anyone.
I have a SE handset - C510, I faced the problem of "inactive sim" and gave it at the Mumbai Service Center on 01 Sep, 2010. Work Order No. SE310MTA10086. I received the phone on 04 Sep, 2010 and got an approval from your engineer saying the handset is OK. By 05 Sep, 2010 morning, I started facing the same problem of "inactive sim". I had to travel to Gurgaon the same evening so couldn't give my handset back to the Mumbai Service Center. I gave my handset for repair to the Gurgaon Service Center on 08 Sep, 2010. Work Order No. SE310MTH11075. I was told I would get my handset back in 10 days. Its almost close to 20 days and still no news. When I called the Gurgaon Service Center, I was told that it is not their duty to follow up and told me to call the call center. After calling the call center and logging a complaint, Complaint No. 88458880, I am told that it would take 6-7 working days. All in all, you have had my phone for over a month. In this time, I have got no call from either the customer desk or the service center telling me the status of my handset, leave aside a spare handset. So in these 30 days, Sony Ericsson expects me to have a spare handset or what? This is the worst service I have ever received. You really don't care for your customers. I will never ever use another SE handset nor recommend it to anyone.
